Shipping and returns
As a general rule, packages are sent as registered letter within 48 hours after receipt of payment, through the state service of "Correos y Telégrafos", and its delivery is made with ACKNOWLEDGMENT OF RECEIPT. Whatever form of delivery you choose, we will provide you with a link so you can track your order online.
Shipping costs include packaging costs. Transportation costs may vary according to the total weight of the package.
• Peninsula: between 5 and 20 working days • Canary Islands: between 5 and 20 working days • Balearic Islands: between 5 and 20 working days • Ceuta and Melilla: between 5 and 20 working days.
• Europe: between 5 and 20 business days
• Other Countries: between 5 and 20 business days
The applicable shipping costs appear at the time of selecting the products that are included in your cart and that are calculated by entering the corresponding shipping address according to your destination and package weight.
The transport price indicated in the following paragraph, does not include VAT, which will be proportional to the VAT of the price of the product.
Peninsular Spain, Balearic Islands, Ceuta and Melilla: 3.80 € up to 100 Grs // 5.00 € up to 300 Grs
Europe: 6.05 € up to 100 Grs. // 10.05 € up to 300 Grs.
Europe (Non EU): 6.05 € up to 100 Grs. // 10.05 € up to 300 Grs.
Africa: € 6.95 up to 100 Grs. // € 13.75 up to 300 Grs.
Asia: € 6.95 up to 100 Grs. // € 13.75 up to 300 Grs.
Central America / Antilles: € 6.95 up to 100 Grs. // € 13.75 up to 300 Grs.
South America: € 6.95 up to 100 Grs. // € 13.75 up to 300 Grs.
North America: € 6.95 up to 100 Grs. // € 13.75 up to 300 Grs.
Oceania: € 6.95 up to 100 Grs. // € 13.75 up to 300 Grs.
We refund the price of the purchase of the product in the following cases:
1- Deteriorated Product:
The merchandise is checked, checked and leaves our warehouses in perfect conditions. You must check, before the carrier leaves, that the package is in perfect condition. If you see deteriorated, opened or hit the packaging, ANOTHER IN THE JUSTIFICANT THAT WILL GIVE YOU THE AGENCY TO SIGN. If you notice any incident when you open the package, take a couple of photos of the product and its packaging and contact us through email@example.com, or phone +34727715182 within 48 hours of receipt of the package, so that we can claim the transport agency.
2- Misplacement of the Package
If you do not receive the product after one month from the date of purchase, we will refund the amount of the purchase made. We must verify that your shipment has not been delivered by the carrier.
3- Right of withdrawal.
The right of withdrawal is limited to a minimum period of 14 calendar days, counting from the receipt of the products or the conclusion of the contract for the provision of services, provided that the seller has informed the consumer of their right of withdrawal. However, this term will be extended up to 12 months after the expiration date of the initial withdrawal period, in the event that the seller has breached its prior information obligations specified above.
PRODUCTS WITHOUT RIGHT OF WITHDRAWAL.
Digital content (including apps, digital software e-books, PDF, MP3, etc.) that would not have been delivered in a material medium (that is, not contained in media such as CD or DVD) if you had consented to the execution at the time of the delivery and without its possible withdrawal from that moment
Daily press, periodicals or magazines with the exception of subscription contracts.
The products to be returned must comply with the following conditions:
Make it a product made of paper (traditional book)
You must return the product within 15 working days established above, counted from the date of receipt of the shipment.
The product to be returned must be accompanied by the authorization of the return sent before your email by our customer service.
The product to be returned is accompanied by its original packaging.
The product to be returned is not used, beyond the mere opening thereof or deteriorated. The product to be returned must not be personalized.
If any of these conditions is breached, no product will be exchanged or returned.
PRICE AND PAYMENT
The prices of the web page include VAT in the product, and in the shipping costs, as it is exposed in our Purchase - Shipping Guide.
The price of each product will be that stipulated in each moment on our website. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or give you an alternative.
Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment.
To do so, you will navigate through the purchase menu until you click on Authorize payment (By clicking on "Authorize Payment" you are confirming that the credit card is yours). You can make the payment with Visa, Mastercard, and through Paypal. To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize any contract with you.