Legal warning

PRIVACY POLICY AND COOKIES

This legal notice regulates the use of the website, https://acdc.madrid1981.com (hereinafter, THE WEB), which is owned by BLANCA NIEVES FUERTES SANZO, with Tax Identification Number: 10602422-C, and with Commercial Name BFS PRODUCTIONS (hereinafter, THE OWNER OF THE WEB) . Browsing the website of THE OWNER OF THE WEB attributes the condition of user thereof and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may be modified. The user undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice. The user will be liable to THE OWNER OF THE WEB or to third parties, for any damages that may be caused as a result of breach of this obligation.

1. IDENTIFICATION AND COMMUNICATIONS

THE OWNER OF THE WEB, in compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, informs you that: Its corporate name is: BLANCA NIEVES FUERTES SANZO, with Tax Identification Number: 10602422-C and with registered office at: Severo Ochoa Street, 7 Las Rozas Business Park, 28232 Las Rozas - Madrid. To communicate with us, we put at your disposal different means of contact that we detail below: Tel 916 402 062 and 727 715 182 Email: privacidad@madrid1981.com All notifications and communications between the users and THE OWNER OF THE WEB will be considered effective, for all purposes, when they are made through postal mail or any other means of those detailed above.

2. CONDITIONS OF ACCESS AND USE

The website and its services are free and open access, however, THE OWNER OF THE WEB conditions the use of some of the services offered on its website to the prior completion of the corresponding form. The user guarantees the authenticity and timeliness of all data that communicates to THE OWNER OF THE WEBSITE and will be solely responsible for any false or inaccurate statements made. The user expressly agrees to make appropriate use of the contents and services of THE OWNER OF THE WEB and not to use them for, among others:

a) Disseminate content, criminal, violent, pornographic, racist, xenophobic, offensive, advocating terrorism or, in general, contrary to law or public order.

b) Introduce computer viruses in the network or carry out actions that may alter, spoil, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of THE OWNER OF THE WEBSITE or third parties; as well as hinder the access of other users to the website and its services through the massive consumption of computer resources through which THE OWNER OF THE WEB provides its services.

c) Attempt to access the email accounts of other users or restricted areas of the computer systems of THE OWNER OF THE WEB or of third parties and, where appropriate, extract information.

d) Violate the rights of intellectual or industrial property, as well as violate the confidentiality of the information of THE OWNER OF THE WEB or of third parties. e) Impersonate the identity of another user, public administrations or a third party.

f) Reproducing, copying, distributing, making available or otherwise publicly communicating, transforming or modifying the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.

g) Collect data for advertising purposes and send advertising of any kind and communications for sale or other commercial purposes without their prior request or consent.

All the contents of the website, such as texts, photographs, graphics, images, icons, brands, trade names or distinctive signs of any kind that appear on the website, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to

THE OWNER OF THE WEBSITE, or of third holders of the same who have duly authorized their inclusion in the web and are protected by national and international legislation on intellectual and industrial property, without which they may be understood to be assigned to the user of exploitation rights over them beyond what is strictly necessary for the correct use of the web. In short, users who access this website can view the contents and, where appropriate, authorize private copies provided that the reproduced elements are not subsequently transferred to third parties, nor installed to servers connected to networks, nor subject to no type of exploitation. The distribution, modification, assignment or public communication of the contents and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited. The establishment of a hyperlink does not imply in any case the existence of relations between THE OWNER OF THE WEB and the owner of the website on which it is established, nor the acceptance and approval by THE OWNER OF THE WEB of its contents or services. . Those persons who intend to establish a hyperlink must previously request authorization in writing from THE OWNER OF THE WEB. In any case, the hyperlink will only allow access to the home-page or home page of our website, as well as refrain from making false, inaccurate or incorrect statements or indications about

THE OWNER OF THE WEBSITE, or include illicit, contrary content. to good customs and public order.

THE OWNER OF THE WEB is not responsible for the use that each user gives to the materials made available on this website or for the actions performed on the basis thereof If you choose to leave our website through links to websites not belonging to our entity,

THE OWNER OF THE WEB will not be responsible for the privacy policies of these websites or the cookies they can store on the computer of the website. user. Our policy regarding email focuses on sending only communications that you have requested to receive. If you prefer not to receive these messages by e-mail, we will offer you the possibility of exercising your right to cancel and waive the receipt of these messages, in accordance with the provisions of Title III, article 22 of Law 34 / 2002 of Services for the Information Society and Electronic Commerce

3. EXCLUSION OF GUARANTEES AND LIABILITY

THE OWNER OF THE WEB excludes, to the extent permitted by the legal system, any liability for damages of any kind arising from: a) The inability to access the website or the lack of truthfulness, accuracy, completeness and / or timeliness of the contents, as well as the existence of vices and defects of all kinds of the contents transmitted, disseminated, stored, made available to those that have been accessed through the website or the services offered. b) The presence of viruses or other elements in the contents that may cause alterations in computer systems, electronic documents or user data. c) Failure to comply with the laws, good faith, public order, traffic uses and this legal notice as a consequence of the incorrect use of the website. In particular, and as an example,

THE OWNER OF THE WEB is not responsible for the actions of third parties that violate intellectual and industrial property rights, business secrets, rights to honor, personal and family privacy and the image itself, as well as the regulations on unfair competition and illegal advertising. Also,

THE OWNER OF THE WEB declines any responsibility regarding the information that is outside this web and is not managed directly by our webmaster. The function of the links that appear on this website is exclusively to inform the user about the existence of other sources likely to expand the content offered by this website.

THE OWNER OF THE WEB does not guarantee or be responsible for the operation or accessibility of the linked sites; nor suggests, invites or recommends the visit to them, so it will not be responsible for the result. THE OWNER OF THE WEB is not responsible for the establishment of hyperlinks by third parties.

4. PRIVACY POLICY

When we need to obtain information from you, we will always ask you to voluntarily provide it to us expressly. The data collected through the data collection forms of the website or other ways will be incorporated into a personal data file duly registered in the General Data Protection Registry of the Spanish Agency for Data Protection, of which it is responsible THE OWNER OF THE WEB. This entity will treat the data confidentially and exclusively for the purpose of offering the services requested, with all the legal and security guarantees that the Organic Law 15/1999, of December 13, of Protection of Personal Data, the Royal Decree 1720/2007, of December 21 and Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce.

DATA PROCESSING OF CHILDREN

In compliance with the General Regulation of Protection of Personal Data and the applicable Spanish legislation on data protection, THE OWNER OF THE WEB, to proceed with the processing of data of children under 14 years will require the consent of the parents or guardians.

It is up to THE OWNER OF THE WEB, to articulate the procedures that guarantee that the age of the child has been verified in an effective way, and the authenticity of the consent given, where appropriate, by the parents, guardians or legal representatives. In that sense, each time a child participates in a promotion organized by THE OWNER OF THE WEB, they will be asked for the identity of the parent or guardian, their postal address, as well as the email address in order to collect the parental consent, as well as a copy of the DNI, and / or a copy of the Family Book, through which the filiation is clearly determined.

THE OWNER OF THE WEB agrees not to give, sell, or share the data with third parties without your express approval. Likewise, BLANCA NIEVES FUERTES SANZO, will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or pertinent for their purpose, in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal data. The user may revoke the consent given and exercise the rights of access, rectification, cancellation and opposition by contacting the registered office of BLANCA NIEVES FUERTES SANZO, located at: Severo Ochoa Street, 7 Las Rozas Business Park, 28232 Las Rozas - Madrid.

To communicate with us, we put at your disposal different means of contact that we detail below: Telephones: 916 402 062 and 727 715 182 Email: privacidad@madrid1981.com, or email, properly identifying and clearly indicating the specific right exercised.

THE OWNER OF THE WEB adopts the corresponding security levels required by the aforementioned Organic Law 15/1999 and other applicable regulations. However, it does not assume any responsibility for the damages and losses derived from alterations that third parties may cause in the computer systems, electronic documents or files of the user.

INFORMATION WE COLLECT

We receive, collect and store any information you enter on our website or provide us otherwise. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; log in; Email address; password; computer information and connection and purchase history. We can use software tools to measure and collect information about the session, including the response times of the page, the duration of visits to certain pages, the interaction information of the page and the methods used to navigate off the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, suggestions, product reviews, recommendations and personal profile.

HOW WE COLLECT THE INFORMATION.

When you make a transaction on our website, as part of the process, we collect personal information you provide us, such as your name, address and email address. Your personal information will be used only for the specific reasons indicated above.

BECAUSE WE COLLECT YOUR PERSONAL INFORMATION

We collect such personal and non-personal information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer support and technical support; To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages; To create aggregate statistical data and other non-personal information added and / or deduced, that we or our business partners may use to provide and improve our respective services; To comply with applicable laws and regulations.

HOW DO WE STORE, USE, SHARE AND DISCLOSE PERSONAL INFORMATION FROM VISITORS TO OUR WEB PAGE?

Our company is hosted on the "HostingClub Solutions" platform, which provides us with the online platform that allows us to sell our products and services. Your data can be stored through data storage "HostingClub Solutions", databases and general applications of "HostingClub Solutions", store your data on secure servers behind a firewall. All direct payment gateways offered and used by our company adhere to the standards established by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the safe handling of credit card information by our store and its service providers

HOW DO WE COMMUNICATE WITH THE VISITORS OF OUR WEB PAGE?

We can communicate with you to notify you about your account, to solve problems with your account, resolve a dispute, collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or when necessary to contact you to enforce our User Agreement, applicable national laws and any agreement we may have with you. For these purposes, we can communicate with you by email, telephone, text messages and postal mail.

CONSENT

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the client / user is informed and gives his / her consent to the incorporation of their data into a file from which is responsible BLANCA NIEVES FUERTES SANZO, which has been duly registered in the Spanish Agency for Data Protection in order to inform you about the products and services requested, as well as sending commercial communications about them. We also inform you about your rights of access, rectification, cancellation and opposition, which may be exercised at the registered office of BLANCA NIEVES FUERTES SANZO, located at Calle Severo Ochoa, 7 Las Rozas Business Park, 28232 Las Rozas - Madrid. We also inform you that the personal information provided will not be transferred or communicated, even for its conservation, to third parties.

HOW CAN YOU REMOVE YOUR CONSENT?

If you do not want us to process your data, contact us at [privacidad@madrid1981.com] or send us a postal communication by mail to: Severo Ochoa, 7 Las Rozas Business Park - 28232 Las Rozas - Madrid].

PRIVACY POLICY ON SOCIAL NETWORKS

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of personal data. this data and by repealing Directive 95/46 / EC, we inform you that your data will be treated under the responsibility of BLANCA NIEVES FUERTES SANZO, which informs Users that it has proceeded to create a profile on the Social Network Facebook, Instagram, Twitter, Google Plus and Pinterest, with the main purpose of informing the User about the nature of the disclosure of news of public interest, as well as the communication of events and forums that may be of interest.

INFORMATION TO THE USER:

BLANCA NIEVES FUERTES SANZO

Tradename: BFS PRODUCTIONS

N.I.F. 10602422

Severo Ochoa Street 7

Las Rozas Business Park

C.P. 28032

Madrid

Contact for the exercise of rights: privacy@madrid1981.com # 428bca; "> https://acdc.madrid1981.com

The User has a profile on the same social network and has decided to join the page created by BLANCA NIEVES FUERTES SANZO, thus showing interest in the information that is advertised on the Net.

By joining our page, you provide us with your consent to the processing of personal data published on your profile. Likewise, we indicate that the preparation of profiles is foreseen, in order to know the products or services that most fit you, as well as the best way to communicate them, according to your preferences or habits shown, and that are offered by our entity.

The User can access the privacy policies of the Social Network at any time, as well as configure their profile to guarantee their privacy.

BLANCA NIEVES FUERTES SANZO, has access to and deals with that public information of the User, especially, his contact name. These data are only used within the Social Network itself and are not incorporated into any file.

In accordance with the rights conferred by the current regulations on data protection, you can contact the competent Control Authority to present the claim that you consider appropriate, as well as exercise the rights of access, rectification, limitation of treatment, deletion, portability. and opposition to the processing of their personal data as well as the withdrawal of the consent given for their treatment, directing their request to BLANCA NIEVES FUERTES SANZO, Calle Severo Ochoa 7 Parque Empresarial Las Rozas, CP 28032, Madrid Contact for the exercise of rights: privacidad@madrid1981.com

In relation to rights of access, rectification, limitation of treatment, deletion, portability and opposition to treatment, which may be exercised by you before BLANCA NIEVES FUERTES SANZO, in accordance with Chapter III of the RGPD, you must take into account the following aspects :

a) Right of Access: it is the right of the user to obtain information about his / her personal data of a personal nature whose treatment has been carried out or carried out by BLANCA NIEVES FUERTES SANZO, as well as of the available information on the origin of said data and the communications made or planned thereof.

b) Right of Rectification: it is the right of the affected party to modify the data that prove to be inaccurate or incomplete. You can only be satisfied in relation to information that is under the control of BLANCA NIEVES FUERTES SANZO (for example, delete comments posted on the page itself, or images or web content where personal data of the user are recorded).

c) Right to the Limitation of treatment: it is the right to limit the purposes of the treatment originally envisaged by the controller.

d) Right of Suppression: it is the right to suppress the personal data of the user, except as provided in the RGPD itself or in other applicable regulations that determine the obligation to preserve them, in a timely manner.

e) Portability right: it is the right to receive from BLANCA NIEVES FUERTES SANZO, the personal data that the user has provided, in a structured format, of common use and mechanical reading, and to transmit them to another person in charge.

f) Right of Opposition: it is the user's right not to carry out the processing of their personal data or to cease the processing thereof by BLANCA NIEVES FUERTES SANZO in the aforementioned social network.

In order to exercise any of the rights described above, you must comply with the following requirements.

I. Submission of a letter to the address: Severo Ochoa Street 7 Las Rozas Business Park, C.P. 28032, Madrid, or via email: privacidad@madrid1981.com

II. The letter sent by the owner of the data requesting the exercise must meet the following legal requirements:

a) Name, last name of the interested party and copy of the DNI. In the exceptional cases in which the representation is admitted, it will also be necessary the identification by the same means of the person representing it, as well as the document accrediting the representation. The photocopy of the DNI may be substituted provided that the identity is proved by any other means valid in law.

b) Request in which the request is specified (the requested exercise or information to be accessed). If you do not refer to a specific treatment, you will be provided with all the information you have with your personal data. If you request information about a particular treatment, only the information in this file. If you request information regarding a third party, it can never be provided. If you request it by phone you will be instructed to do so in writing and you will be informed of how you can do it and the address to which you have to send it. You will never be given information by phone.

c) Domicile for the purpose of notifications.

d) Date and signature of the applicant.

e) Documents accrediting the petition that it formulates.

III. The interested party must use any means to prove the sending and receiving of the application.

UTILIZATION OF THE PROFILE

BLANCA NIEVES FUERTES SANZO may perform the following actions:

Access to public profile information.

Send personal and individual messages through the channels of the Social Network.

Updates of the status of the page that will be published in the User's profile.

The User can always control their connections, eliminate content that no longer interests them and restrict who shares their connections with; for this you must access your privacy settings.

PUBLICATIONS

The User, once linked to the page of BLANCA NIEVES FUERTES SANZO, may publish in the latter comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The User, in all cases, must be the owner thereof, enjoy the rights of copyright and intellectual property or have the consent of the affected third parties.

It is expressly prohibited any publication on the page, whether texts, graphics, photographs, videos, etc. that attempt or are likely to attempt against morals, ethics, good taste or decorum, and / or that infringe, violate or violate the rights of intellectual or industrial property, the right to the image or the Law.

In these cases, BLANCA NIEVES FUERTES SANZO, reserves the right to immediately withdraw the content, without prior notice, and may request permanent blocking of the User.

BLANCA NIEVES FUERTES SANZO will not be responsible for the contents that a User has freely published.

The User must keep in mind that his / her publications will be known by the other Users, so he / she is the main responsible for his / her privacy.

The images that can be published on the page will not be stored in any file by BLANCA NIEVES FUERTES SANZO, but they will remain in the Social Network.

EVENTS

BLANCA NIEVES FUERTES SANZO reserves the right to hold events, in which the User may participate together with its page. The bases of each one of them, when the platform of the Social Network is used for it, will be published in it, always complying with the norms that are applicable to it. The Social Network does not sponsor, endorse or administer, in any way, any of our events, nor is it associated with any of them.

ADVERTISING

BLANCA NIEVES FUERTES SANZO, will use the Social Network to publicize its products and services. In any case, if you decide to treat your contact information to carry out direct information actions, it will always be complying with the legal requirements of the current legal regulations.

The fact of recommending to other Users the page of BLANCA NIEVES FUERTES SANZO, so that they can also enjoy the promotions or be informed of their activity, will not be considered publicity.

Next, we detail the link to the privacy policy of the Social Network:

Facebook: https://www.facebook.com/help/323540651073243/

Instagram: https://help.instagram.com/519522125107875

Twitter: https://twitter.com/privacy

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, therefore, review it frequently. The changes and clarifications will take effect immediately after their publication on the website. If we make substantial changes to this policy, we will notify you that it has been updated, so that you know what information we collect, how we use it, and under what circumstances, if applicable, we use and / or disclose that. CONTACT INFORMATION If you wish to: access, correct, correct or delete any personal information we have about you, you are invited to contact us through [privacidad@madrid1981.com] or send us a postal communication by traditional mail to: BLANCA NIEVES FUERTES SANZO, Severo Ochoa, 7 Business Park of Las Rozas - 28232 Las Rozas - Madrid.

COOKIES

THE OWNER OF THE WEB, may use cookies during the provision of services on the website. A cookie is a small text file that a website places on your device with information about your browsing on that website. Cookies are necessary to facilitate navigation and make it more comfortable, and do NOT damage your computer. The user has the possibility to configure his browser program so that the creation of cookie files is prevented or warned of it. Why are cookies used on this website? Cookies are an essential part of the way our website works. The main objectives of our cookies are to improve your browsing experience. For example, cookies help us to identify you (if you are registered on our website), to remember your preferences (language, country, etc.) during browsing and in future visits, to manage the shopping cart, to allow you carry out purchases, etc. The information collected in cookies also allows us to improve the website, through estimates of the quantities and patterns of use, the adaptation of the website to the individual interests of users, the improved speed of searches, etc.

What specific cookies does this website use?

Own cookies: are those that we send to your computer or terminal from our website.

Session cookies: are a type of cookies designed to collect and store data while accessing our website. Persistent cookies: they are a type of cookies in which the data is still stored in the terminal and can be accessed and processed during a certain period of time; and that can go from a few minutes to several years.

Analysis cookies: those that are well treated by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of the use made by users of our website. For this we analyze the navigation on our website in order to improve the offer of products or services we offer.

Advertising cookies: are those that allow the management, in the most efficient way possible, of the advertising spaces that are on our website based on criteria such as the edited content or the frequency in which the ads are displayed or based on the behavior of the users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display the advertising based on it.

Enumeration of cookies used by this site by purpose:

User input cookies Session

cookies authentication or user identification

User's security cookies

Multimedia player session

cookies Session cookies to balance the load Customization cookies for the user interface Add-on cookies (plug-in) to exchange social content Shopping basket cookies Cookies to fill out a form

Why do not cookies are used at: https://acdc.madrid1981.com?

We do not store sensitive personal identification information such as your address, password or credit card information in the cookies we use. We do not use the cookies to direct advertising to our users according to their navigation or for other advertising purposes, neither ours nor third parties.

Who uses the information stored in cookies? The information stored in the cookies of our website is used exclusively by us, with the exception of Google Analytics, which is used and managed by Google and by us for statistical purposes.

What third-party cookies does this website use? Inform you that this website uses technology 'cookies' for using the Google Analytics service, provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (' Google'). Google Analytics uses 'cookies', which are text files located on your computer, to help the website analyze how users use the website.

The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and archived by Google on servers in the United States.

Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on the activity of the website and providing other services related to the activity of the website and the use of the Internet. Google may transmit such information to third parties when required by law, or when such third parties process the information on behalf of Google.

Google will not associate your IP address with any other data held by Google. You can reject the processing of data or information by rejecting the use of cookies by selecting the appropriate configuration of your browser, however, you should know that if you do so, you may not be able to use the full functionality of this website.

By using this website you consent to the processing of information about you by Google in the manner and for the purposes indicated above.

Can the use of cookies be deactivated?

Yes, cookies can be deactivated. However, if you select this configuration you may not be able to access certain parts of our website, it may cause less efficient browsing and you will not be able to take advantage of any of our services. If you prefer to restrict, block or delete cookies from this website, you can do so by modifying the configuration of your browser. Although the parameterization of each browser is different, the configuration of the cookies is carried out in the 'Preferences' or 'Tools' menu in the main browsers: Google Chrome, Safari, Internet Explorer and Mozilla Firefox.

For more details on the configuration of cookies in your browser, consult your browser's 'Help' menu. Administration of cookies: information on how to allow, block or eliminate cookies from browsers You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.

FIREFOX: For more information about the Firefox browser, consult the following link: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

CHROME: For more information about the Chrome browser, see the following link: https://support.google.com/chrome/answer/95647?hl=en

EXPLORER: For more information about the Explorer browser, consult the following link: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-11

SAFARI: For more information about the Safari browser, consult the following link: https://support.apple.com/es-es/HT201265

OPERA: For more information about the Opera browser, consult the following link: http://help.opera.com/Windows/11.50/es-ES/cookies.html

5. PROCEDURE IN THE EVENT OF CARRYING OUT ILLICIT ACTIVITIES

In the event that any user or third party considers that there are facts or circumstances that reveal the unlawful nature of the use of any content and / or the performance of any activity on the web pages included or accessible through the website, send a notification to THE OWNER OF THE WEBSITE, duly identifying himself, specifying the alleged infractions and declaring expressly and under his responsibility that the information provided in the notification is accurate. For any litigious issue that concerns the website of THE OWNER OF THE WEB, the Spanish legislation will be applicable, being competent the Courts and Tribunals of MADRID (Spain). Whenever it is contracted with final consumers, the judicial competence will correspond to the judges and courts of the user's domicile.

6. PUBLICATIONS

The administrative information provided through the website does not replace the legal advertising of laws, regulations, plans, general provisions and acts that have to be formally published in the official journals of the public administrations, which constitute the only instrument that attests to its authenticity and content.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.