Orders are processed from Monday to Friday from 9:30 a.m. to 6:30 p.m. Orders placed on Fridays after 6:30 p.m. will be processed the following Monday, then sent with our associated transport company. Deliveries are made from Monday to Friday during office hours. Therefore, to facilitate deliveries, customers are asked to use their work addresses or other addresses where there is someone who can receive the package.
• Peninsula: between 5 and 20 working days • Canary Islands: between 5 and 20 working days • Balearic Islands: between 5 and 20 working days • Ceuta and Melilla: between 5 and 20 working days.
• Europe: between 5 and 20 business days
• Other Countries: between 5 and 20 business days
However, delays may occur for any of the following reasons: Unforeseen circumstances or delivery area; If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or canceling the order with the full refund of the price paid.
For the purposes of these conditions, it will be understood that the "delivery" has taken place or that the order has been delivered at the time of signing the receipt thereof at the agreed delivery address.
SHIPPING COSTS The applicable shipping costs appear at the time of selecting the products that are included in your cart and that are calculated by entering the corresponding shipping address according to your destination and package weight.
The transport price indicated in the following paragraph, does not include VAT, which will be proportional to the VAT of the price of the product.
Peninsular Spain, Balearic Islands, Ceuta and Melilla: 3.80 € up to 100 Grs // 5.00 € up to 300 Grs
Europe: 6.05 € up to 100 Grs // 10.05 € up to 300 Grs
Europe (Non EU): € 6.95 up to 100 Grs // € 13.75 up to 300 Grs
Africa: € 6.95 up to 100 Grs // € 13.75 up to 300 Grs
Asia: € 6.95 up to 100 Grs // € 13.75 up to 300 Grs
Central America / Antilles: 6.95 € up to 100 Grs // 13.75 € up to 300 Grs
South America: 6.95 € up to 100 Grs // 13.75 € up to 300 Grs
North America: 6.95 € up to 100 Grs // 13.75 € up to 300 Grs
Oceania: 6.95 € up to 100 Grs // 13.75 € up to 300 Grs
PRICE AND PAYMENT The prices of the web page include VAT in the product, and in the shipping costs, as it is exposed in our Purchase - Shipping Guide.
The price of each product will be that stipulated in each moment on our website. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or give you an alternative.
Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment.
To do so, you will navigate through the purchase menu until you click on Authorize payment (By clicking on "Authorize Payment" you are confirming that the credit card is yours). You can make the payment with Visa, Mastercard, and through Paypal. To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize any contract with you.